Shipping policy

Welcome to Kenobloom——your online shop, specially designed for various prices and convenient daily necessities. We provide a comprehensive global service, aiming to create a hassle-free shopping experience for you. If you have any questions, please contact us at any time.kenobloom@gmail.com.

1. Order processing time

  • Standard Handling: All orders are normally processed and shipped within 1-3 business days (excluding weekends and holidays).
  • Peak Season: During major promotions or holidays, processing may take 3-5 business days. We will keep you updated via email if there are any delays.

2. Shipping & Free Delivery

  • Free shipping: We offer free shipping on all orders throughout the Nordic region, with no minimum purchase amount required.
  • Delivery time:

    7-15 working days

  • Shipping methods: We work with reliable logistics partners such as PostNord, Bring, DB Schenker, DHL and FedEx to ensure your goods reach you.

3. Returns & Exchanges

  • Return Policy: You have 60 days to return your item from the date you received it. See our full Return Policy for more information.
  • Items must be returned in their original condition and packaging.
  • Quality Guarantee: If the product is defective or damaged, please contact us within 7 days, and we will replace it or issue a refund free of charge.
  • Return process:
    1. Email kenobloom@gmail.com with your order number and reason for the return.
    2. After approval, you send the product to the specified return address.
    3. Refunds will be made to your original payment method within 5-10 business days after we receive and inspect the return.

4. Cancellation

  • You can cancel your order free of charge within 24 hours of purchase by contacting kenobloom@gmail.com.
  • If the order has already been shipped, it cannot be canceled, but you can make a return according to our terms and conditions.

5. Delivery problems

  • Address Error: We are not responsible for packages that cannot be delivered due to incorrect address information. Any additional shipping costs for redelivery are paid by the customer.
  • Lost Packages: Contact us within 7 days if your package appears to be lost or damaged, and we will help you resolve it with the logistics partner.

6. Contact us

We are here to help you with all your questions:

Thank you for shopping at Kenobloom. We look forward to delivering our carefully selected everyday products straight to your door!