Refund policy

At Kenobloom, we are committed to providing high-quality products and an exceptional shopping experience. All orders include free shipping. This return and refund policy describes your rights and our procedures to ensure fair transactions and prevent abuse. Please read the terms and conditions below carefully.

1. Eligibility for returns

Under applicable consumer protection laws, you generally have a 30-day statutory right of withdrawal after receiving your order. You may contact us to request a return or related remedy. All requests must be reviewed and approved by us.

Eligibility requirements

  • You must contact us within 60 days of receiving your order via email (kenobloom@gmail.com) and provide your order number, reason for the request, and relevant details (e.g. pictures or videos of the issue).
  • Return requests must meet applicable conditions (based on the evidence you provide). Items are generally expected to be in their original condition (including original packaging, labels, and accessories) and not damaged due to misuse.
  • For requests related to quality issues (e.g. defects, substandard quality, or missing items), you must provide sufficient evidence to demonstrate the issue, and we will review and possibly approve the request.
  • The following items are not eligible for return:
    • Opened digital products or software.
    • Gift cards or virtual products.

2. Return process

All return requests must be approved via email. The process is as follows:

  1. Contact us: Submit your request within 60 days of receiving your order via email (kenobloom@gmail.com) and include your order number, reason for the request, and relevant evidence (e.g., pictures or videos).
  2. Request Review: We will review your request within 1-3 business days and communicate an appropriate resolution. We may request additional information to verify your request, especially for quality or missing item claims.
  3. Solution: If the request is approved, we will provide an appropriate solution based on the specific circumstances. Processing is usually completed within 3-7 business days after approval.
  4. Next step: Follow our instructions to complete the process (e.g. provide additional evidence). Unauthorized requests may be denied.

3.Measures to prevent fraud

To ensure fair transactions and prevent abuse, we implement the following measures:

  • Strict Verification: Return requests must be submitted using the email address associated with the order. We may require additional verification (e.g., order confirmation, proof of payment, or identification) to validate requests.
  • Evidence Requirements: All claims must include clear evidence (e.g., pictures or videos that clearly demonstrate the condition of the item, quality issues, or missing components). For quality or missing item claims, the evidence must sufficiently demonstrate the issue. Claims without valid evidence will be denied.
  • Restrictions for high-risk behavior: We reserve the right to deny requests that involve frequent returns, suspected fraud, or policy abuse. For example, accounts with repeated unreasonable requests, false quality claims, or falsely reported missing items may be restricted from future requests.
  • Fraud Monitoring: All return requests are carefully reviewed. Confirmed fraudulent behavior (e.g., false quality claims, falsely reported missing items, or malicious requests) may result in the account being blacklisted, restricting future purchases.
  • Reserved Rights: We reserve the right to request additional verification, adjust solutions, or deny requests that do not meet eligibility criteria to ensure fairness and policy integrity.

4. Contact us

For questions regarding after-sales support, please contact us as follows:

  • Email: kenobloom@gmail.com
  • Adress: Suite 20210 61 Bridge Street, Kington, United Kingdom, HR5 3DJ
  • Response time: We aim to respond within 1-2 business days.
  • Required information: Please include your order number, description of the issue, and relevant evidence (e.g., pictures or videos) to expedite processing.

5. Legal basis

This policy complies with applicable international consumer protection laws. For more information about your consumer rights, please contact your local consumer protection authority.